Welcome to ArcticSkiCamp.com. This Privacy Policy explains how Arctic Ski Camp (“we,” “us,” “our”) collects, uses, discloses, and protects your personal data when you interact with our website and services. We comply with the EU General Data Protection Regulation (GDPR) and applicable national data protection laws.

1. Data Controller

Askela
Address: Tuukkalantie 17 Z 489, 00940 Helsinki, Finland
Company ID: 3323561-5
Email: contact@arcticskicamp.com
Website: https://www.arcticskicamp.com

2. What Personal Data We Collect

We collect the following categories of personal data from our users and clients:

• Booking / Contact Information

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Country

  • Travel or booking preferences and special requests

  • Communications via contact form, email, WhatsApp, or other channels

• Booking and Payment Data

  • Travel package details (which trip, dates)

  • Payment status (payment link, amount)

  • Transaction data via payment provider (we do not store full credit card details ourselves)

• Website Usage / Technical Data

  • Cookies and tracking data

  • IP address

  • Browser type and version

  • Device information

  • Analytics data (pages visited, usage patterns)

3. Why We Use Your Data (Purposes)

We process your personal data for the following purposes:

• Booking Handling: to process your trip reservation, send booking confirmations, and manage payments.

• Customer Communication: to correspond via email, WhatsApp, or other channels for booking, questions, or changes.

• Service Delivery: to provide you with all necessary trip documentation, updates, and customer support.

• Business Development: to analyze and improve our services, understand our customers better, and optimize our website.

• Marketing: if you consent, to send you newsletters, promotional offers, and personalized marketing communications.

• Legal and Financial Requirements: to meet bookkeeping and audit obligations, as well as fulfill any legal requirements.

4. Legal Bases for Processing

Our legal basis for processing your data is:

• Contractual Necessity: processing needed to perform the contract (i.e., the trip booking).

• Legitimate Interests: for business development, improving our service, and customer communication.

• Consent: when you explicitly agree to marketing communications or non-essential cookies.

• Legal Obligation: for example, data retention required by accounting and taxation laws.

5. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Booking and payment data: 6 years, in accordance with bookkeeping regulations.

• Contact and communication data: 12 months after last contact.

• Marketing data: until you withdraw consent.

• Analytics data: 26 months (or according to our analytics provider’s default setting).

6. Who We Share Data With

We may share your personal data with:

• Payment Service Providers (e.g., PayPal, Stripe) in order to process payments.

• Travel Service Providers (hotels, transport companies) as necessary for organizing your trip.

• Marketing Tools / Platforms when you have consented to receive marketing (e.g., email newsletter services, advertising platforms).

We do not sell your personal data to third parties for unrelated marketing purposes.

7. Cookies and Tracking

We use cookies and similar technologies on our website. These include:

• Essential cookies: needed for basic website functions.

• Analytics cookies: to understand how users use the site (with your consent).

• Marketing cookies: for personalized offers and remarketing (with your consent).

You can manage or withdraw your cookie preferences through our cookie banner or browser settings.

8. Security of Your Data

We protect your data with appropriate technical and organizational measures:

• SSL / TLS encryption for data transmission (HTTPS)

• Access controls to limit who can see your data

• Regular security assessments

9. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access: you can ask what personal data we hold about you.

• Right to rectification: you can request corrections to your data.

• Right to erasure (“right to be forgotten”): under certain conditions, you can ask us to delete your data.

• Right to restrict processing: you can request limited processing in some cases.

• Right to object: you can object to processing based on our legitimate interests.

• Right to data portability: you can request a machine-readable copy of your data.

• Right to withdraw consent: for processing based on consent, you can withdraw at any time.

To exercise any of these rights, contact us at: contact@arcticskicamp.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Important changes will be communicated via our website or other appropriate channel. The “Last updated” date will always be shown at the top of this policy.